Then I have a GTA session and want to make it unattended all the way by giving it the needed password. I am starting a session with UltraVNC and downloading the Unattended access GTA and installing it. Glenn: So you are starting an Attended session with your Client who is logged in with Admin rights, and the option to set up Unattended Support is grayed out in the Tools menu? Do you check to make sure the GoToAssist software is no longer on their computer? If the Unattended Client service is still running we will think it is already set up for Unattended So, the web-based approach doesn't seem to fit.
So the case I wanted to deal with here was where I already have control of the computer via RDP or UltraVNC and want to set up Unattended GTA access where it's been lost or where there's a new computer on the network. I don't have nearly as many "requests" from new users as I have from existing users where the intent is to have Unattended access set up once and for all.
It makes good enough sense, it's just a surprise. Well I had no idea that having the Unattended software installed on a client *first* would prevent asking for Unattended support from my end. I have asked Citrix if they would be able someday to let us filter the unattended support list of customers to show a date of when installed, then we could sort the list and find out the most recently installed. If you can ask the customer to get this for you, then you can search for it (I use the filter window in the lower right to condense my search) and you're in.
Once they get the software installed, you can go immediately to the list of unattended computers, but this is the tricky part, you need to know the "NAME" of the PC that just installed the software. Sometimes though, if we're dealing with the customers who are not so computer savvy, this popup installation window may be hidden behind another window as I have seen this in the past This happens to go pretty easily on the customer PC, and they get a notice in their task bar that unattended support was successfully installed. If anyone needs our help, they go to our website, we ask them to install the unattended installer software. We downloaded the unattended installer from the GTA website, then we place this file on our own website.
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